Shipping Policy

Shipping & Delivery Policy

Last Updated: 01/08/2025

At Cravely (Kiahinfosec OPC Private Limited), we are committed to delivering fresh, high-quality sweets to our customers. Please read this Shipping & Delivery Policy carefully before placing an order.

1. Delivery Areas

Currently, we deliver within [Specify City/Region or “All over India” if applicable].

Delivery to areas outside our serviceable zones will not be possible.

2. Delivery Timelines

Orders are usually processed within [Specify: e.g., 24 hours] of successful payment confirmation.

Standard delivery times:

Within Faridabad: [Specify: e.g., same-day or 1-2 business days]

Other Cities/Regions: [Specify: e.g., 2-5 business days depending on location]

Delivery timelines may vary during peak seasons or public holidays.

3. Handling & Packaging

All sweets are carefully packed to ensure freshness and quality during transit.

We use temperature-sensitive packaging for perishable products where required.

Customers are advised to inspect the package immediately upon delivery.

4. Delivery Charges

Delivery charges, if any, will be displayed at checkout.

Free delivery may be offered as part of promotions or on minimum order value.

5. Missed Deliveries

If the recipient is unavailable at the delivery address, a re-delivery may be attempted depending on the logistics partner.

Cravely is not responsible for delays caused due to incorrect address, unavailability, or circumstances beyond our control (e.g., weather, transport strikes).

6. Delivery Issues

In case of damaged, spoiled, or wrong products, please report within 24 hours of delivery.

Claims will be handled as per our Refund & Cancellation Policy.

7. Customer Responsibilities

Provide accurate delivery address and contact information at the time of order.

Ensure availability at the delivery location to receive the products.

Inspect the product upon delivery and report any issues within the specified timeframe.

8. Contact Us

For any queries related to shipping or delivery:

Kiahinfosec OPC Private Limited (Cravely Brand)
📍 Registered Office: Plot No 117, Sector 69, Near IMT, Faridabad, Haryana, 121004
📧 Email: Kiahinfosec@gmail.com
📞 Phone: 9650490022